I cannot say enough good things about Fancy Stitchin'!!! They are awesome!!! My daughter and I recently had a horrible heart-breaking experience with their competitor J L Custom Jackets in Moreno Valley, and Fancy Stitchin' came to the rescue! The owners of Fancy Stitchin' were incredibly knowledgable, kind, humble, and helpful when we were building my daughter's Letterman's jacket. They were so sweet to my daughter, making sure that everything was exactly as she wanted it. They told me if there were any issues with the coat when they received it from the manufacturer that they would send it back and get things corrected before they began the embroidering and putting on her patches. The owners are all about customer service and satisfaction, which is why they've been around for over 25 years with so many happy customers! I felt like we were family by the time we left their store. I can't wait to see how my daughter's jacket turns out. I'm certain it's going to be amazing!