I had two appliances break in the same week. This repair service was the one listed for my area on the LG web site which is why I called them. He did fix both appliances over a 2 week period. However, when fixing my dishwasher, he pulled it out of the cabinet. When completed, he just pushed it back in place and did not re-install it. I called repeatedly and left messages to get him to come back and re-install the dishwasher. It was loose inside the cabinet and was no longer level. When I opened the door...the racks rolled out onto the floor! In 3 weeks I never got a response and had to call a plumber to come re-install my dishwasher. I would never call this repair service again and I have notified LG of my experience.