They really need to work on customer service. Since there are only 4 or less workers it is really important to acknowledge guests who walk in just to let them know that you do see them. I stood around for 20 minutes until someone said anything. All it takes is CS 101 hello "sir", "ma'am" welcome to tmobile Ill be with u in just a second. I make it a point to research prices and one assc.tried to make it seem like I had to purchase a phone at the $600 rate. Beware make sure you know the ends and outs before you visit. 2 stars because the layout of their bldg was nice. That's it.