I needed a backdrop printed on very short notice (10 days). I had used them before and even though the first print they sent me was of unacceptable quality, they chalked it up to a mauafactuing anomaly and made it right immediately. Remembering their quick turnaround and ability to fix the problem last time, I contacted them again when I needed something quick. This time, though, they strung me along for a week of the 10 days going over details down to the size of the hem and then 3 days out, when I had no other options, they tell me that oh sorry, they aren't going to be able to make that happen for me. They knew my tight deadline from the very first email I sent but yet they let me down at the last minute like it was no big deal. I will now be having a press conference without an acceptable backdrop. If you need reliability and customer service, this is not the company to choose.