I'm long overdue in writing my review. I/we are shocked to read some of the ugly reviews. I/we have used TCVacuum from time-to-time over many years. We're always treated with respect. After leaving our vacuum for repair, the technician calls within 72 hours, explains the problem, what it will cost to repair and when we can expect the work to be completed. We have NO idea what these poor reviewers are talking about. Carla is getting a bad rap here. Carla has ALWAYS been kind and professional in our experience with her.
In fact, will be coming in soon for a used vacuum for our lake place. See you then!
Jon & Jules

This place is horrible!!!! i called with model number of vacume and the part number that i need and lady on the phone said they had one that worked. Wasn't even close. Waste of a drive and horrible service!!!!!!!

We purchased a Dyson from Target and had problems with it from the start. After speaking with Carla from Twin City Vacuum, we decided it was time to look for a more reliable vacuum cleaner. She showed us numerous different brands of vacuums and their differences before we finally decided on a Riccar which is also made in the USA. I have had my new Riccar for over a week now and ABSOLUTELY LOVE IT! I will recommend all my friends and family to Twin City Vacuum.

Have you ever been hung up on by a shop owner while explaining (quite calmly, I might add) why you are disappointed with their service? Neither had I until today. Without delving into a page long, point-by-point rundown of the scenario, I'll just say that I haven't vacuumed my home in almost a month and Carla still feels they were in the right in not informing me that the part I was waiting for is on back order.



Though I love the brands they carry and their prices are competitive, I will not be shopping with Twin City Vacuum while they are so dreadfully ignorant of their customers' needs.



Hmm, and I've been shopping for a central vac system for my home . . .