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My initial impression of Rae's was great. George was very personable and seemed knowledgable of diamonds. After talking with him (9/7/12), I decided to have him do a custom engagement ring. He told me it would take about 4 weeks to complete. I walked out of the store feeling confident that George was going to do a really nice job on the ring. Four weeks later (10/6/12), no call. I called the next day and was told that it would be another 7-10 days and that the ring was casted but the diamond needed to be mounted and polished yet. I was a little disappointed I had to wait longer than expected, but didn't want to rush him. Eleven days later (10/17/12), no call. I called the next day and was told it would be another week until it was done. Irritated, I drove to Rae's (10/18/12) and confronted George about the long wait hoping something didn't go wrong with the ring or the diamond. He proceeded to tell me that these kind of jobs take a long time and that basically I shouldn't be upset....