This was the WORST place to go. They were incompetant. They did not follow simple instructions for monogramming. They refused to fix the problem stating I would need to buy another product and they would redo the item. They were completely rude and the worst part was the owner was not willing to fix the problem. Not the type of business you want to deal with! UNFORtUNATELY I had to give them a star in order to post this BUT they should not receive any stars at ALL!