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12/28/11Provided by Citysearch
They are only getting one start because I have to give them something.
I heard about this company on KBear. I called and spoke to a rep and decided to go ahead and sign up. I provided a credit card to the rep and verified that it would not be charged. She assured me (and my husband who was also on the call) that it would not be charged, it was just for verification. She also promised NFL Sunday Ticket for the remainder of the season.
We didn't get the NFL Sunday Ticket. The rep lied when she told us we would. That promotion ended before we installed. No one was willing to do anything on that either.
The rep signed me up for auto bill pay, which I never authorized. They fradulently provided Direct TV with my credit card to charge. I have no issue with autobill pay. If she would have told me that was what they were doing I would have provided a different credit card.
I have called and spoken to a supervisor who could care less. They only care enough to get customers signed up, and even will lie in the process. No one there wants to take any responsibility or assist in correcting their errors.
I am working with DIrect TV directly to try and rectify the mess that DishPro's caused. If you are looking to sign up for Direct TV or Dish I caution you to NOT USE THIS COMPANY. Their ""freebies"" aren't worth it. They can not offer you any savings that Direct TV or Dish can. Might as well go through the company directly.
06/07/11Provided by Citysearch
Heard about these guys on 104.7 The Zone. Called and told them what I needed and wanted. They were able to give me great deal plus extra promos. Bill was the installer that came Saturday to my house. Very clean, professional, fast and efficient. I got everything I was promised on this deal plus more. I ended up ordering the wrong dish for international channels, so they were awesome in having Bill come out and replace the dish with the correct one. Like them so much I am currently signing up my family members on the same deal. Thank you Dish Professionals
We had our service set up had no problems until the day before a big game. We thought sure enough being a weekend we were out of luck. We called the Dish Professionals and told them our system went out. They came out before the game started the next day and fixed our tv. Everything was good as new before game time. These guys are professionals.
I moved and wanted to get set up with Dish Network Service so I called The Dish Professionals. I was concerned I would have to take time off work to be home for the installation instead they had evening appointments available and even install on the weekends. I didn't have to miss any work and got a great Dish package for a good deal. Would definitely recommend this company!
I called several companies shopping around for service and got a higher price when I called the Dish Professionals. After doing my own research the pricing I got from the Dish Professionals was correct. They were straight forward about everything I would be charged where as the other companies didn't disclose the extra fee for this or the extra fee for that. I guess they wanted to surprise me when I got my bill. I got the correct and best deal through the Dish Professionals and would recommend them to anyone.
We had a terrible experience with our cable provider and called The Dish Professionals to weigh our options. We got more channels and a cheaper price going through The Dish Professionals. They didn't charge us anything upfront and installed our system the next day. I would definitely do business with them again.
I called and had service installed the next day! These guys are fast. The installer went the extra mile to make sure everything was working properly and I knew how to work the system. The HD quality is amazing! These guys know their stuff and are very helpful.
By far the most informative and straight forward company I have ever dealt with. Anytime I had questions they helped me and when you call them you don't get an automated system you speaking with them directly. This was a good company to go through.
We got the best pricing through the dish professionals and $100 in gas just for signing up. We had to mail in the rebate for the gas voucher, but that was to be expected. Everything was just the way they said it would be. It was a pleasant experience doing business with them and we would recommend them to any of our friends or family.
04/03/09Provided by Citysearch
We went through Dish Professionals when we switched from Comcast to Direct TV in September of last year. We heard an ad on the radio that promised $100 in gas, $100 amex gift card and $25 Home Depot gift card. I called and asked several question, weighing our options. They told me that we would have to purchase a $100 receiver, which would have been free had we gone through Direct TV directly, but since we would still be $125 ahead, we decided to go through Dish Professionals. Big mistake! We eventually did receive the Home Depot card and some of the gas money, but what they don't tell you is that in order to get the rewards, you have to jump through numerous hoops and put in A LOT of time, which most people won't do. I was determined to get every cent out of them, and I was unemployed for a while so I had nothing but time. In order to get the Home Depot card, you have to send in a rebate form with $2.50 for shipping. I didn't read the rebate closely and put in a check for $2.50. The rebate was denied because I was supposed to use a chashier's check or money order. I called and complained enough that they got tired of me and agreed to let me send it in again. I had to spend additional money and time to get a money order, but I did eventually receive the Home Depot Card. One point for me! In order to get the gas money, you have to send in a rebate form each month, within 30 days of the expiration date printed on each rebate form. It takes several weeks to get your rebate, each in the amount of $10. Again, very time consuming and an expense with stamps, check, envelopes, and copying. Only the most organized people can pull this off. After dozens of phone calls, broken promises and a few tears, I am still waiting for my $100 amex gift card. I really wish I would have just gone through Direct TV and saved myself a lot of time and energy. Please, do not fall into their trap like I did. I consider myself to be a pretty smart consumer, but I also have faith in people. I believed that they would come through in the end, but after 8 months of this, I am very close to giving up. Even though I swore I would get every penny out of them that I was promised (it's the principle!), I just have too many other things to worry about. They make you jump through ridiculous amounts of hoops and they wear you down. They want you to give up so that they won't have to come through on their end. Please do not give them your business!
03/03/08Provided by Citysearch
I called the Dish Professionals off of a radio add. The were by far the most informative and upfront about how satellite works and what it would do for me. I am so happy with the deall that they gave me that I got 3 of my friends to sign up to and the Dish Professionals gavev me 150$ in credit just for my friends getting it too.. These guys are good
12/04/07Provided by Citysearch
I have been a Direct TV customer for years. I recently got a HD TV and needed to update my DVR... and we have a house guest that has her own TV in room that needed connecting. Dish network has been advertising a free HD DVR for new members, so I started looking into changing providers. A buddy of mine suggested Dish Professionals for my new service. I read these reviews and was a little concerned about the comments, but my buddy said he liked them.
I called them on Friday and asked for the free HD DVR and HD programming. The person that answered the phone was very friendly and walked me through some options. I wasn't aware that each receiver could control two televisions and she helped me with my questions. She was able to schedule a technician for delivery and setup the next day... a Saturday.
The service tech called about an hour before arriving to let me know he was on his way. I was a little surprised because we had just gotten our first snow of the winter and there was an inch or two of snow on the ground. I thought he might reschedule. Once he got to my home, we discussed the options for wiring and the placement of the receivers. As he was installing the new DVR, we realized it wasn't an HD DVR. The invoice did show HD programming, but had the wrong receiver for installation (therefore the wrong dish). Our tech apologized and said he would return Monday to install the correct dish and receiver.
About an hour after he left, I realized that our house guest also had an HD TV. I called our tech and left a voice mail asking if we were eligible for an HD receiver for her room as well.
On Monday afternoon, the tech returned to our home, installed the new HD dish, installed the new HD DVR, and installed a new HD receiver for our house guest.
The only reason I am giving this four stars instead of five is because of the mix up with the original invoice and our receiver. Otherwise, I am very satisfied and recommend Dish Professionals.
09/27/07Provided by Citysearch
Do not use this dish company. It took two trips and 11/2 days without TV to get it right.
Their promotion was a weekend in Mesquite to sign up and it has been a year and still nothing.
When our agreement is up we'll be changing providers.
07/13/07Provided by Citysearch
I called a other company they mislead me and did no show up too do the install. SO I called The Dish professionals they were great I talked to Josh he told me all about the system and how the billing works and what I will be paying I have got two bills and it is just like he said. they do have a agreement I had to sign but I am happy with what they have done for me. Also the gave me a $25 Home depot card just for signing up. I did have to mail a form in but I did get the card. Good Guys
03/28/07Provided by Citysearch
This is with out a doubt the very worst company I have ever dealt with It is well enough said that the only way they can keep their customers is to get them to sign a contract no matter how they do it and charge outrages fees to force them to stay a customer. It is certainly not because of their service and customer care. STAY AWAY FROM THEM AT ALL COST.
03/11/07Provided by Citysearch
In more than a year with this company, we have had nothing but problems. They promised a free trip to Mesquite just for signing up. To date, we have not recieved any information on how to claim the trip. The installers were completely unprofessional. The installation was shottily done. We haven't had a decent signal in an entire year. When we lost signal, they wouldn't even make an appointment to come fix it for a week, then after they kept me waiting till almost 8:00 pm (they said they would be there between noon and 4) the service guy actually called and blew us off till the next monday. The office people are rude. They charged my debit card for $500 without warning at the first of the month claiming that our service was interrupted. We were almost evicted when this debit caused our rent check to bounce. We have finally decided to just cancel and deal with their insanely high fee because I would rather squeeze $500 out of my budget than ever, ever deal with anyone who works for this company again.
11/21/06Provided by Citysearch
They came to install a HD dishnetwork system. The house already had a dish mounted. After hearing the outside installer drill several holes I went outside to investigate. What I found was they had thought a lower location for the dish would be easier to remove the snow from. However, they tried 3 different locations before finding one that worked. Each location included them drilling 4 holes into the side of my house. They rushed through the install and 2 hours after they left I started having loss of signal errors on my receiver. They had to come out the next day and re-adjust the dish.
2 weeks later they charged my credit card over $900 claiming that dish network informed them I had disconnected. I spoke with them on the phone at 8:00am. They said they would look into it. 3 phone calls from me later they said they would credit my card. When I looked at my credit card account they did not credit my account, instead they actually ran another $900 debit. Now they have over $1800 of my money tied up.
Stay has far away from this company as possible!!!!!!!!!!!!!
- General Info
- When you choose The Dish Professionals, you are choosing a local, hands-on retailer who appreciates the specific needs of Utah customers. We know and understand the sports and programming features you’d like to see as a Utah resident, and we can easily complete next-day installations and service calls. Using the Dish Professionals, you will receive all the same pricing, services, and promotions available through the big companies directly—plus additional incentives and promotions available only through local retailers!
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