They sent a technician to one our our rental properties in Middletown VA with no tools to use to diagnose the issues. We called on Sunday. They came Monday and said they needed more equipment. Then they came back Tuesday still with no tools. They put 6.7 pounds of R22 in the unit and told me it will probably leak out very soon. They did not ever enter the attic to check for a leak. The next day the unit stopped working again. We sent another company out and they were able to find the leak within 5 minutes and repaired the unit within the hour. Hvac Elements cost me double what I should have paid to fix this unit and it cost two days of time dealing with them all the while our tenants where suffering in the heat.