Be sure you like your product before you buy it! I bought a pair of shoes, got them home and the KILLED my feet, so I took them back to the store in the original packaging, unworn, etc. I had paid CASH for these shoes. I was then told that they do not give cash back, they will send a company check. Ok, that's company policy, whatever. Then they told me that it would be 5-7 business days. It has been 7 days. No check. Then I get on the Steve Madden web-site and they say that they can't track it, that I have to contact the store directly. Then, when I contact the store, they tell me that they have no way of tracking it, but it will be 7-14 business days, and put me on hold. When they come back they tell me that they have a contact, but they are not allowed to give out that information, and I will have to call back on Monday after 1:00 so that they can contact him for me. This is such a runaround!!! I will never shop there again!