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REVIEW SUMMARY

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5 Reviews
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First-classBetter than mostAbout what I expectedNot the worst...Disappointing
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Gina M.

09/27/21

Provided by YP.com
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First visit everyone was very friendly great team

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Elaine Y.

01/16/17

Provided by YP.com
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Hi there, I went to this dentist a little over 6 months ago, they were not friendly when I first came in and I was told that I would need 4 fillings and also have an option to get antiseptic in my mouth for my cleaning to prevent my gums from bleeding, I've never been told my gums would bleed from a simple cleaning, she said that since it's been longer than 6 months since my last cleaning, I told her it would have been 8 months and still don't think my gum should be bleeding unless she's the one causing it. I asked her what is the name of the medicine she would be using to prevent this and she didn't know the name, only knew it costs $10 extra along with the other $200 for the fillings, which mind you I've had 1 cavity in my life, how do I all of a sudden have 3 new potential problems in 8 months, I have always been told I have great teeth. They still persisted to sell me on anything and everything else available, "oh a new deal on teeth whitening and only said amount for a cancer check." While my cleaning the hygienist would take many breaks to watch TV. And didn't even floss my teeth!! She used force and same with the dentist when he did my fillings, my jaw was in so much pain after leaving. Now again, this was over 6 months ago and who do I get a text from 2 days ago? Family Dentistry informing me I have an appointment on Monday, Martin Luther King Day, well on that Saturday I had replied saying to cancel it, well that didn't matter because they are closed and when they called this am to inform me I had accrued a $25 missed appointment charge I was irate informing her that is unacceptable to remind me on a day they are not open, Kelly the manager said that even if I did want to cancel I would have had to call the day before I received the reminder... Are you kidding me?! Please don't waste your time like I did and yes I also wish I had read these previous reviews before I had gone... And also a huge red flag was: the dentist's teeth were disgusto!!

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anonymous

03/12/13

Wait too long like 45 minutes and they saw my son in only 5 miuntes because they can not do anything on him, you tell what you need to get it done but they dont do it or they can't do it. Before my appointment I already told them that my son need his tooth to be pulled out or extraction,they have record prior to this appointment like 5 months and we came in in they say we need to refer him to another specialist which is crazy. I took a day off for I'm expecting to get it done. No Star for them.

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anonymous

07/26/12

Very friendly staff, but I had 3 fillings and two of the three fell out within a week. Then a week later the replacement fell out!!

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anonymous

06/13/12

Don't trust this office. They are fake nice, but don't really care about a patient's needs and wishes. To get your records is a 25$ fee and requires two trips to their office. I made a big mistake going here.

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1
100000099886639

09/06/10

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Though I lived in another state, I have know the staff and Drs. at Family Dentistry for 10 years. They can get you in at a moments notice, they are friendly, imformative and caring. I would definately recommend them to my friends and family.

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D
DISSATISFIED CUSTOMER

08/31/10

Provided by DexKnows
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Dishonest Staff

All they care about is money, they do not care about patients. The staff lies and will cheat you out of money. I have spent thousands of dollars in that place and they have no regard for your time or money. Once you've been cheated out of lots of money, they will treat you like shit. STAY AWAY FROM THIS HORRIBLE PLACE. KELLY IS A BITCH.

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1
100000099886639

08/30/10

Provided by DexKnows
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Very pleasant experience.

Though I lived in another state, I have know the staff and Drs. at Family Dentistry for 10 years. They can get you in at a moments notice, they are friendly, imformative and caring. I would definately recommend them to my friends and family.

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anonymous

02/12/10

Absolutely horrific experience with them. They do not even pretend to care about the customer and have the nerve to ridicule and ignore their needs. They obviously think they do not have to show any kind of respect or concern to keep their customers satisfied. Not only are their dentists eager to rush you in and out as quick as possible, but a few staff and the two receptionist can be utterly uncivil. One little question about payment methods and it's pins and needles. There are plenty of other wonderful dentists in this area that are like night and day in comparison. Both doctors have performed bad work on me, one resulted in having to have another dentist fix it, the other has still not been resolved.

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F
FGS

02/11/10

Provided by DexKnows
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Total Disregard for Patients!!!!!

Well I couldn't agree more with L.Kay. It's too bad I didn't find their reviews earlier after all the bad work they've done on me. I absolutely agree that they do NOT listen to the patient and their work is painful, shoddy and unprofessional. When confronted they get angry, defensive, and downright lie to you. As a customer asking questions is our job, but at this business if you ask a simple question like why or how immediately they get defensive and rude. I was shocked by this but now I see as I've been searching that I am not the only one. Also after having work done that has been causing trouble and pain I've been told to just "deal with it". Obviously there is something wrong but since this office is most concerned about money...rather than at least pretending to care about the customer...than re-work is not an option, even though that seems to be the only answer for this pain. The office secretaries are even worse. Completely rude and sarcastic if anything is remotely que

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G
gpws2k

05/21/08

Provided by DexKnows
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Good place to get your Venere done

Dr. Berkley are the best for Venere. Great place to go to I've been with Family Dentistry for 5yrs.

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L
L kay B.

04/07/08

Provided by DexKnows
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Complete disregard for the patient

These people are in it for the money. Their blatant disregard for the person borders on torture. Their work is shoddy and and painfull and they could not care less. ###I invested over 4 thousand dollars (up front money) to have my top teeth extracted and a denture put in. I was refused any meds for pain and the denture is so badly made that I look like Marge Simpson. It falls out if I sneeze, cough, laugh or even just talk. It has hurt from day one but all my complaints for 2 months, have been ignored. They refuse to return my money. I STRONGLY ADVISE GO SOMEWHERE ELSE

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DETAILS

We Do All Aspects of Dentistry and Also Evaluate Your Oral Health As Well.

General Info
Here at Family Dentistry your smile matters, and your dental concerns are our absolute top priority as soon as you walk in. We are here for you, so we are willing to help assist you every step of the way, from making the appointment, to the actual procedure. Every question will be answered, so you are fully informed on what exactly we are doing to improve your smile. We aim to give you the most comfortable environment possible, so you can go into the procedure with confidence. You can put your faith in our ability to address your dental concern accurately and efficiently. Our friendly staff are always updated on the industry's new techniques and technology to make your dental appointment a breeze. We also call on our experience in handling your concerns. After over 20 years of experience in the dental field, there is no problem we are not familiar with. Give us a call today so we can offer you a comfortable solution to an even greater smile.
Hours
Regular Hours
Mon - Fri:
Sat - SunClosed
Social Links
Categories
Dentists, Cosmetic Dentistry, Orthodontists
Services/Products
  • Cleaning & Polishing
  • Gum Lifts
  • Dental Enamel Shaping
  • Invisalign
  • Same Day Emergency Appts
  • Dental Reconstruction
  • Bridges & Crowns
  • Cosmetic Dentistry
  • Dental Implants
  • Dental Sealants
  • Partials
  • Most Insurance Plans Accepted
  • Implants
  • Crowns
  • Metal Braces
  • Invisible Braces
Payment Options
Brands
Zoom
Neighborhood
Dobson Ranch
Languages
Spanish
AKA

Family Dentistry

Other Information

Insurance: Delta Dental PPO, DeltaCare USA, Delta Dental Premier

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Data provided by one or more of the following: DexYP, Data Axle, Yext.