The only reason I rate this cleaner w/ 3 stars is that I've had a machine or two eat my money and that no one is on the premises, at least when I've gone, to get assistance from. It's not a fancy place but they do have adequate washers and dryers for their volume of customers. It's nice that they're open 24/7 and they do have a machine for converting dollar bills into quarters AND a machine for laundry soap in case you forgot yours (the well-known, major brands). There's no TV, no music, nothing really entertaining available while you wait, but it is nice and quiet to sit & relax for an hour or so.