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Brawell's Ivy Retreat in Mentone, CA is staffed with very caring people. The needs of the patients appear to be uppermost. Patients have a wonderful outdoor area against the mountains to enjoy. However, the business communication is very haphazard. This was not part of the admission information and I had to wait a long time to get the information and had to ask for bills. Getting financial questions answered is difficult sometimes taking a long time to get my calls returned. My confidence in the professionalism of that part of the business is shaken but the care seems to be very good.