We are extremely disappointed with the service we were provided. We paid for product that we have not received.

Our basement remodel has been a nightmare. It's been over a year and it's still not complete. every deadline, delivery, installation, service was not met, late, sub par, and followed by excuses and promises that were never met. After a year we are still in limbo waiting for completion of this job. We were constantly put on hold for larger or more important jobs that needed to complete before ours. I don't know why our job was never important? Sue no longer returns our calls. She was quick to accept the job and quick to take our check, but that was the last speedy event of our basement remodel.

Nice people but I can't recommend them. Everything goes well in the planning and purchasing phase but the installation phase will frustrate you. You take time off work for an appointment they make and they don't show up. Their installers don't come with everything they need and then try to blame others, including you. Attention to detail is not at the level of the job or the quality of the home. Warning, their granite subcontractor is inept. Two broken countertops later, we finally have our kitchen back after six weeks!

The store is beautiful and they have a great selection, but the customer service is terrible. Sue never called me back when she said she would, and she rarely called me back at all. She was not up front about shipping charges or delivery fees and deducted those from my refunds without telling me about it. In addition, she didn't deliver all of my product, and it showed up 4 days late only after many angry calls. Go elsewhere!