staff is great. food was ok last visit but also kind of cold. I'd go back again, but it's expensive for fast food too

First of all, the staff is excellent in customer service: Bill, Jesse and Taylor. The owner of this franchise does not deserve them. Went in on a Saturday...Big sign on the cash register: Out of Tomatoes. Are you kidding me? There's two grocery stores a couple blocks away! Big mistake on the owners part to not spend anymore than he has to. Also, $5.89 for a small veggie?? I can get a footllong at Subway for $5.00 AND I get a wide choice of bread selections, plus Subway has pepper jack cheese ALL the time. These buns are way smaller and dry too and you can only choose from white or wheat at Firehouse. Wow...the owners have lost my business because they are too cheap to cater to the customer. It must be all about them...

firehouse is the best subs ever i wished we had one in our town i cant eat anywhere else in knoxville now that i have ate there keep up the good work guys......