My mom has been at this facility for a month and we are very impressed. The therapy and therapists are outstanding. They all come in to celebrate the small success with her. The staff is very friendly and helpful. The rooms and other facilities are very nice. We asked if we could host a small dinner party for my mom last Sunday after dinner hours. We were able to bring in food and friends and sit around the dining room and visit. It was an incredible boost for my mom. No facility is perfect and there always things that we can find fault with, but overall this has been a very good experience and my mom had thrived and been safe, which is all we can really ask for.

I am legal guardian for my mother. I placed her in this facility 7 months ago after caregivers did not work out for her living alone at her home. My mother was very isolated at her home but now she is surrounded by the loving family; at Watercrest. She has made friends and goes on many outings. They never deny any of our family visits. She is familiar with the facility and feels very secure there. I was not able to bring my mother to my house because other family members did not want her to be taken care of by family. I was unhappy about it at first but the staff at Watercrest have gone beyond their call of duty to make me and my mother feel like this is home for my mother.

I have serious concerns about this nursing home. I believe that my mom is not receiving adequate care-she is frightened and alone, not able to visit her, and they will not allow a phone in her room. I just drove 4 hours to see her and was not able to. The staff was unreasonable, not giving me a reason why I could not visit her. I am forced to hire a lawyer to try to protect her. Have others had a similar experience?