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WHAT I LIKED: Showed up early just when promised, polite, clean, and professional. Knowledgable and efficient appliance repair, found and repaired the problem (relay) in 40 mins. Explained the problem and solution, pleasant conversationalist, thanks Doug. WHAT I DIDN'T LIKE: Although the price quote sounded lower than the competion at the beginning, I was somewhat surprised when the final cost was the same as the competition. However, with more than enough PROs, an average price was OK with me. I WOULD RECOMMEND DOUG'S Appliance repair to my friends.