This company is terrible. If I could give it zero stars I would. We have been expecting a delivery since Monday and it is now Friday. I live in the DC area and we have been hit with some bad winter weather this week, I get it. I don't have an issue with them not being able to deliver it. I have an issue with the fact that it's been scheduled three times this week and not once have I gotten a call saying they wouldn't be able to deliver it. Each time I found out the delivery wasn't happening by calling to see where they were. Each time I've called I've also been reassured the delivery would happen - I was told that unless the area got a foot of snow, they would be out delivering. we get about 5 inches of snow and guess what? Not delivering to residential addresses. When talking to a supervisor (wish I had gotten his name), he didn't care to 'hear' our story. He continually interrupted me saying 'Act of God', 'Act of God'. Absolutely zero customer service.