Only gave them one star because zero wasn't an option!!!! I had a very unpleasant experience with the owner of this business today. We drove from Chicago to Madison to meet with Terri regarding flowers for our wedding, after confirming our appointment time and location via e-mail. When we got there nobody was there. We waited for 30 minutes, called and left a message, left and came back after another 20 minutes and called again, and still she didn't show. No phone call, no e-mail, nothing. I suspect she bailed on us because our small floral budget wasn't worth her time, but who knows. Barring some serious emergency (and if that's the case I WILL update this review if I hear from her), her behavior was extremely unprofessional and I would not recommend using this florist. Extremely disappointed.