I purchased my vehicle back in July. I picked up my tags within the next month, showed ID and signed for it. Yesterday I was pulled over because my tags were registered as stolen. I call the Drivetime location where I purchased the vehicle and was told that I took the wrong tags, I explained to him (Michael) that I didn’t take anything I was handed by them the wrong plate and registration. Michael told me he found my tags and registration after 30 minutes of sitting on the side of the road with three police officers, then he informed me that someone will be bringing me my correct tags at my current location right away. I explained to him how upset I am and that I should be compensated for my time because I am supposed to be at work, he said that it was my fault, that I should’ve checked it before I left. Every single one of my calls on my cell phone is automatically recorded, I have saved this conversation because I couldn’t believe he was blaming me (the customer) for their mistake. After an hour and half later, I received my tags. I then went over to Drivetime and asked to speak to the store manager (David) he apologized after I informed him how rude Michael was to me. I explained to David how I can’t rap my mind around that I signed for those tags but yet they reported it stolen and they said they didn’t audit. So they file to metro for stolen tags when they believe it’s missing without auditing the most common sense to start which is the log of picked up tags? The officer told me that he could confiscate my car if he metro told him to. I had my 6 year old son in the car with me and they could’ve confiscated the vehicle that I purchased with my money on the side of the road and all I get is I’m sorry and excuses as to how unorganized they are. I would never recommend Drivetime to anyone.

Cannot give Drive Time a good review now. Upset with your customer service and rude people that answer the phones. Can't even give a respectfully answer over the phone.