In our experience, we've always looked for few key videographer qualities. Modern Icon Media embodied all 3 of those qualities... professional, skillful and sometimes most importantly flexible.

Professional -- they are great at communication while responding in a timely manner
Skillful -- have a deep knowledge of their craft and equipment
Flexible— openness to changes in the plan while maintaining an awesome attitude (during live their are countless decisions that have to be made on the fly... and flexibility makes everything go so much smoother)

We hired Modern Icon Media for a 60 person workshop/corporate event and we couldn't be happier with the experience and the results. We'll definitely be hiring them again in the future :-)