Babies R Us

I am extremely disappointed in the customer service department at this location. I understand that this is the holiday season which can be very busy, but I don't appreciate that I was placed on hold not once by twice for over 20 minutes by the manager. The second time I was placed on hold for another 20 mins, the manager came on the phone and asked why I was calling. I reminded her once again that I have been on hold for over 20 minutes to find out if they had a particular item in stock.. The call was placed on hold, them disconnected. As of 12/14/13 I will never shop at this location again, even though I am a couple of blocks away... Thank you