***Beware of Over-Vaccinating Your Pet ***I brought in my healthy dog in for (3) vaccinations to get up to date. They literally tried to up-sell me on (9) different products and (2) additional vaccinations that were completely unnecessary. I'm leary of practices such as this and over- vaccinating. When I refused, they insisted upon having me sign waivers as if I was accepting liability for declining their sales effort. There's a point you cross when the ambition to drive revenue not only creates a bad customer experience but endangers the health of someone's pet . They've crossed that line and I'll find another vet.

Hit or miss over the years, switched vets within crossroads until we stopped at Dr Hertel. Finally stopped using them when during a normal physical I asked the Dr to check the animal ears because the animal had been scratching. He took an otoscope without a probe cup attached and placed it about 6 inches away from the animals ears and said "oh they look fine, if it continues just bring it back"... which is code for 'not included in the physical and will be an upcharge when you bring it back'. The next hospital we took the animal to diagnosed ear mites and showed us the ear mite stain test results and showed us how to use an otoscope and gave us a link to buy our own otoscope. Been going to the new place ever since.

Be careful and take your dog else where for surgery. My dog went in for routine dental care and came out with slight brain damage and my pocket book drained. The pet was not monitored completely while under anesthesia and went into unmonitored hypothermia during the last 15 minutes while under anesthesia. It took 4 days for the dog to stand up on his own. I had to go to another vet to have all the records and case interpreted to find out what happened. Never again to Crossroads.

Highly recommend this facility. The staff and dr's are wonderful.

I cannot say enough about this office. One of my dogs had a serious issue and it seemed to be taken more personally than just being another patient. The 2 vets I work with here have both surprised me by researching my many questions on their own personal time (one being 8 months pregnant and doing the research at home while unable to work). Over the years I have used 5 vet offices and this one has far exceeded any expectations.