Hassle free from start to finish. Called in late last night-scheduled a four hour window for the next morning. Stubborn clog resolved before 10:30. From my first call with Customer Service (sorry I did not write down your name) to Brian in dispatch, and ultimately the technicians were professional from the moment they said hello. Even when the original technician had a problem with his equipment-he made sure not to make that my problem. Instead he got a hold of his dispatcher-and rerouted the ticket another tech-who arrived in just a short amount of time. He also communicated that I had an appointment to be somewhere later in the day-and had to be serviced as soon as possible. That is when Tim #2508 showed up to the rescue. He had all the information he needed, so I did not have to repeat anything I told anyone else. He was in and out very quick, very clean, and made sure I knew about the 6 month guarantee! Can't go wrong with that.

Don (#3145) is an excellent plumber!! He was very personable & informative! I tried to do the job myself but wound up calling Roto-Rooter & thankfully I did because Don came out & walked me through the entire job which there was no way I could have done. My ticket number is 20901479 if needed for reference. I definitely recommend Roto-Rooter (especially Don)! Thanks!!

Great job. Eraldi and Mike were professional, freindly and knowledgable. They were respectful of my home and contents. They were prompt and worked diligently until they were finished and then explained it all to me.

This is the second time we've used Roto-Rooter for a scary plumbing issue, and once again they've done an incredible job. Not only were they able to come right away, and give us an accurate estimate of cost, but they solved the problem in only a few hours and I will be able to get in half a days work now! I was really impressed with how knowledgable our tech was (Rick #1080) and how lovely he was to explain everything and help us decide what was best for us to do to solve our issues. Unlike other services I've used, Rick noticed when a problem didn't require out-and-out replacement of parts, and helped us fix a minor problem that I'm sure other plumbers would have sought to convince us was a major one. Roto-Rooter is my go-to plumbing service now, and the job is totally guaranteed for a year, which makes me sleep so much better at night. I'm very happy with everything.

We had sewer backup in our basement. We called on a Saturday night and scheduled a Sunday appointment. The work was extensive, but the employee at Roto-Rooter did a great job diagnosing and repairing the problem. Hardly any waiting and they were personable in handling our problem. A frustrating plumbing situation overall, but Roto- Rooter helped minimize the cost and frustration, and helped us get back to doing laundry and taking showers as quick as possible. I would recommend them. Wheaton, IL