What has happened to good customer service??!!??



My family has placed orders by phone from here and eaten in the restaurant many, many time. We have recommended it to numerous others. We have always received decent customer service enjoyed the food...until last nigh!



My husband placed our order by phone for pick up. I was beside of him and heard him place the order (which was our usual). When my husband went in to pick the order up, it seemed like an unusual amount of boxes and bags. I checked these when he returned to the car, looked at the receipt that was quite a bit more than it should have been. After examining the order, we found that we had 2 extra orders of stuffed shells than we had ordered. I went back inside to bring this to the owners attention. I thought we might possibly have someone elses order.



The owner actually ARGUED with me about what we had ordered. He advised me that he had taken the order and he knew what we had ordered...he did not make mistakes. I advised him that he WAS mistaken and I just wanted the order to be corrected and the extra money that he had charged us returned. He continued to argue with me. Took the food into the back and then returned with it...still not correct. He did not refund the proper amount. I could not believe that he was treating me this way...the customer...in front of several other customers.



I left. The order still not right and still being overcharged. WHAT HAS HAPPENED TO GOOD CUSTOMER SERVICE? I did not want anything for free. I wanted my order right. When I was in the food service industry, I would have given the customer all the food I had WRONGLY prepared, refunded their money, apologized and asked them to PLEASE come again.



We did not even enjoy our meal after all of this turmoil.



It is really a shame that this has happened. We enjoyed their food very much...but NEVER again!

We have eaten there 4-5 times now. Without exception the food was outstanding original Italian. These folks know how to cook a great variety of dishes and none have disappointed us... Highly recommend this restaurant for lots more than Pizza!!

My family loves this place ! My 7 yr old is a picky eater and she devoured the stuffed shells. I had the lasagna and it was fantastic. I can't remember what my husband had, but he enjoyed his as well. The food is definitely closer to what you would expect at a higher end, more expensive Italian restaurant. So, try it out and spread the word. With all the new places popping out around Locust to dine, Anzi is one we certainly want to stick around! Blessings to all, Julie C.

I just love their AntiPasta Salad, and their Chicken and Veal Marmigiana, and their Pizza, and Stromboli! Take out or eat it is just great!