No stars. They blamed verizon for their slow internet speeds. They joined with time warner and still no improvement. I moved back to the area, and had heard that their speeds had increased. After getting their service installed, I had 400KB/sec download speed!! Alas, it only lasted for two hours! Then back to the piddly 50Kb/sec. It's been this way for four days now, but I am sure it's time warners fault..I almost forgot, it took two days to get an appointment setup to get it installed because they dont keep a schedule. They also couldnt provide a time window, so we had to give up almost our entire day to ensure someone was here..