These bagels are the best I have ever tasted. They are semi-hard on the outside but soft and fluffy inside. Incredible..... I only wish there was a store in Novi but let me tell you it is worth the trip no matter how far you have to go. When I do make the trip, I let all my friends know and then we order 5-6 dozens. One note, try the blueberry and cinnamon/sugar they will definately put a smile on your face. Really, you to need to go and experience this tastey surprise.