Amateurs. The food is horrible. The turkey wrap I had was literally on a soft taco shell with one slice of turkey - maybe worth $1, but they charged $4.25. I've tried other food there, including a generic Italian and a decent pizza. Even their self-proclaimed tasty chicken tenders and home-cut fries are usually overcooked and served with watered down dipping sauces. Staff is polite and friendly, but they have no "variety" to speak of. They do not have cream for the coffee - they only have powdered creamer options. The kicker, though, is they have a cut-off plastic vinegar bucket sitting on the counter with a "donations" sticker on it - they weren't soliciting donations for a worthy cause, they just wanted you to dump extra money in a jar. Total amateurs with no business sense. We've asked them to increase their selections and at least offer some dairy creamer for the coffee, to which they have not responded.