I would never use this business for my personal photography needs. Today, Penny Lee Studios was taking pictures after my 5-year-old daughter's ballet dress rehearsal. My daughter told the assistant that she needed to use the bathroom. I was not in earshot, but instead of telling me so I could take her, she told my child to hold it. She wound up wetting herself during the pictures. When I talked to the manager, her response was, "Well, we're not upset that she peed," and "We're not responsible for your child going to the bathroom." First of all, who cares if THEY were upset. I told her that her assistant should have notified me and I would have taken my child and gladly gotten in line behind all the other parents to take her pictures later. She just kept telling me that it was MY fault that my daughter wet herself, even though I had no idea she even had to go. They obviously have no idea how to deal with small children. I promptly got my money back, and I will NEVER spend another dime on pictures from this place. That is not how you do business, and you certainly should NEVER tell a child that they have to hold it if they need to go to the bathroom. My child told the assistant BEFORE any pictures were taken. There was simply no reason for that.