We left our two dogs with Countryside for a week while we went on vacation. The oldest of the two is a senior dog and requires medication twice a day for his arthritis. When looking at the facility they were informed of his condition and we were told it was not a problem. When they were dropped off they were told how he normally takes his medicine and given everything in order to do it in the manner he has become use too. We called twice on the trip and they were told again the easiest way to give him his medicine. We were told each time they were fine, and never told of him not getting his medication. Once we returned we found out he only received 3 of the 14 doses!!!!! When I called them about this i was told they did not want his sister to eat the medicine and he would not let them pill him. so instead of doing how we instructed or just telling us they can not handle his medication, They let him go a week without medicine for arthritis. I will make sure no one I know ever uses this