Be sure to get all information before you make your reservation - especially if you are using a debit card to pay for your room. My experience is that not only was I given an exact room rate which was to be charged to my debit card, but that is the exact amount that I gave permission for the Holiday Inn Express to charge to my debit card. However, the hotel felt it necessary to charge an additional 10% of the entire room rate plus tax to my debit card "in case there were any additional charges to my room". I was not told of this "policy" when I booked the room. I was not advised of this "policy" when I paid for my room at check in. I only found out of the excessive charge when I reviewed my bank account online. When I called the hotel to find out why - I was given the "policy" speech and was told that the excessive charges would be released from the "hold" within 4-5 business days. I find this practice to be fraudulent since I was never advised of the policy nor had I given them permission to hold funds from my bank account in excess of the original quoted fee. I have made 5 attempts to contact the corporate office and I was told that they would have someone from the Vermilion Holiday Inn Express contact me regarding my concerns. That was over 9 days ago and I have not heard one word from either the general manager or the ownership of the hotel. I have asked the corporate office to act further in regards to my concerns and they have not responded back either. Find somewhere else to stay.