I am very disappointed in the service I have received from Floormax. I bought a floor with a lifetime warranty that they refuse to honor. To be perfectly transparent, the floor is 13 years old, but the reason I bought one of the most expensive floors available at the time was because of the warranty -- and now they will not honor it. They refuse to even make the claim to the manufacture because they didn't keep their paperwork of purchasing the material from the supplier. If you are going to sell something with a lifetime warranty, then why not keep the necessary paperwork to make a claim if necessary. I have all my paperwork - the sales receipt, the warranty, instructions and even the original box that the flooring came in (along with a few extra pieces). I followed the recommended care for the floor - yet they state that "moisture" is the cause of my problems. They refuse to explain how you can clean a kitchen floor without the use of a small amount of water to clean the dirt off the