I had purchased a manicure on Groupon for Mandy. My appointment was scheduled a week in advance and the appointment time was for 8:30am. I knew I was going to be 5-10 minutes late so I texted Mandy to let her know and she responded that she could not see me anymore and that she didn't have time for me. Well that kind of threw me off because I was already on my way and I was only late because my daughter was running late (she's only five)! Well I showed up and I was actually SIX minutes late! Mandy however was not there and told me sorry that she could not see me and that I would have to reschedule! This groupon was given as a gift to me for my birthday which was three days before. I was going out of town the day of the appointment and I didn't have time to get it done before my birthday! I know I was late but 6 minutes seems a little ridiculous. Is this really how you treat a customer? I was extremely disappointed with the situation! I don't believe this was appropriate given the amount of time I was late. I still don't understand and can't believe this happened!

I went to Jessica to fix a bad haircut and she was able to make what little I had left into the perfect hairstyle. She is a gifted and personable professional who I would recommend to everyone.