The persons who answer the phones are very polite, but it is obvious they have a business to run, and obtaining new customers appears not to be high on their list of priorities. I called in the afternoon one day trying to make an appointment. Their response was that they would call back next morning to schedule an initial diagnostic appointment to fix my A/C. They called and told be they could be out in 6 days. Hmmm 6 days without A/C in Las Vegas in May - what would you do? (A) leave town and return on the day of the appointment or (B) call someone else. I chose B and that company was out that afternoon.