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Benjamin Sumrall was my technician this time, and he was great. He did the 30 minute call ahead and I was running behind and not yet home, but he waited for me. He also waited for me to let my dogs use the backyard/bathroom, since they're not supposed to go out immediately after spraying.
DO NOT USE THE APTIVE PEST CONTROL COMPANY! It's a scam! I was charmed by the sales man. I believed him, when he said it works. I signed a year contract. I asked to not be charged till the 1st. It was agreed to. I was charged 4 different times before the 1st. The day after they sprayed my home and my neighbors home, my downstairs bathroom and front area was COVERED in ants. I never had ants to begin with! I called to complain. I wanted out of my contract. The insanely rude staff member Elycar let me know if I wanted out of my contact, I would need to pay him $180! He didn't try to fix anything, just said it was normal and they would see me next month! Today, Elycar called me again for the payment. I said go ahead and charge it, since he said I'm trapped in this contract, for a product that doesn't work. I even told him I STILL have ants! He was condescending. He was dismissive. He was rude. He was arrogant. He just said sorry I felt that way, see ya next month! No offer to fix it! Then hangs up.I call back and ask for the management. He says I can't speak to them right then. Then literally hangs up on me! I call back to let him know I'm reporting him, which he said was fine. I demand his boss. Again won't give him to me. Then I ask for the corporation customer service number. He refused on both requests, than asked if there was anything else he could do for me! I said no he helped enough.I report him online. Then I get a call from the manager, who says he doesn't even have a staff member who looked or was named after my sales man!! So no idea who was here, or what this scam is!Then I get a message from Elycar, saying he didn't think he was rude, sorry I felt that way! This company is a joke! I have never dealt with such nonsense in my life! DO NOT use the Las Vegas office!!
Nako Grillett did an outstanding job servicing my home, even putting himself at risk attempting to help me put away my lawn mover after disturbing a hornets nest. He made several attempts but was chased off by angry wasps. He definitely went above and beyond. He is a true professional. Kathy Lynn.
Nako did an AMAZING job. Love this company, love their product, service flexibility, service members, and the result. I have 3 small children and have recently moved to Las Vegas from Chicago. I was not prepared for the arachnids that come with living in the desert. Not only was the product active immediately, it lasted through the quarter to the next service date. I know my home and my children are safe and that's worth every penny.
Had my first external Aptive Environmental pest control treatment this past weekend. Ben Morales arrived on time Saturday morning (at the beginning of the 2 hour time slot). Ben was very professional, knowledgeable, friendly and thorough. He spent time with me explaining exactly what he was going to do, how he does it and the chemicals he was using. Am very pleased with the service and the price.
Robert did great; he was very professional, answered any questions we had, thoroughly explained what he was working with, and made it a point that we will not have anymore bugs around. 5 stars and definitely glad to have had him sent over today. - Jessica of the R. Olinger household~
Robert came out and was very professional, personal and knowledgeable! I'm new to the area and didn't even know about some of the creatures that could be around the house. Robert explained what he did and what I can do to help and prevent. Very pleased!Tom C.
- General Info
- Aptive is the SMARTER approach to pest control, providing both residential and commercial pest services in Las Vegas, NV. Aptive responsibly protects your family and the environment. We believe we don't just kill bugs; we make life easier, homes safer and businesses more productive. We provide solutions for more than 47 common household pests, and is committed to protecting customers with environmentally responsible methods. Aptive is the fastest-growing pest control company in North America and currently services more than 1,300+ cities across the nation.
- Regular Hours
Mon - Fri: Sat - Sun Closed
- Pest Control Services