My service was wonderful.... The hotel clerk who assisted me was very pleasent. I stayed there a total of 2 weeks. And every time i saw her she was smiling, and always accomidating.. The maintnance man was very quick to respond when our light went out. And the breakfast is better than I have had at any hotel that compares to this price. This stay was truely pleasureable and I will keep this hotel in mind if I ever come back... If anyone has to stay at a hotel in Lansing Illinois I will suggest the Sleep Inn... Monica is a sweet and very understanding hotel assistant(all staff was friendly and sweet) . You will enjoy your stay and enjoy the hotels enviroment- if comfortablity is what you are looking for. More hotels need people like her and the other wonderful ladies who work there.