I wish i could give 0 stars. Before arriving at this store i spoke to customer service for over 20 minutes telling the year make model and engine size of my car before coming in for an oil change because i was paying cash and i wanted to know what it would cost me.I was told several times for my car because it was synthetic that it would be $49.99 plus tax. I verified that quote several times because i wanted no surprises when i arrived, and the pep boys customer service rep assured me that it would be as she said and not a penny more. I arrived at 10:45 a.m. for my 11:00 appointment and told them the reason i was there. For the next 10 minutes despite my protests and explanation of what their customer service rep had said they continued to raise the price on my oil change by over $20 dollars. they didn't care about what their own company had already quoted they didn't care about the customer in front of them, all they cared about was getting more money out of me.I left and across the street there was a jiffy lube and for $10 more than the pep boys i had made an appointment with i got the oil changed.

I dont normally do blogs, and as far as I'm concerned you never get the deal your looking for, but I came down to Florida had an issue with a light bulb. Easy right well I own an infinity and the light bulb was a special. Advanced auto wanted 200 just for the bulb. I was livid, so I searched around ended up at PEP BOYS guys at desk were great. Gave me a little discount and just threw a low labor # ended up 150 bucks for bulb installed. saved the day. a month later my Radiator split(bad day) went back to pep boys they were nice and seemed like they gave a F& K. gave me a ride home car is being taken care of. I really like doing business with them. I can do the work myself, but Im without tools and a place to do the work. Mechanics are professional and really good guys. Do not recieve that same attitude from Midas or firestone. Not here at least... i recommend them to any lost sole in my situation.