I'm warning you all right now; do not come to this location unless you'd like to be robbed blind. I wanted to return a galaxy s5 alpha within the 14 day term. The representative that handled my request was Mehdi Ghanbarian. This malicious con artist fulfilled the return but for absolutely no reason whatsoever, removed my grandfathered unlimited plan and replaced it with 3GB data plan. I didn't notice it until an automated receipt hit my mailbox detailing our transaction which states, "Deleted Mobile Ins Premium, Added datapro 3G for Iphone". I'm beyond livid and down right sick to my stomach over how deceiving that little troll was; making such a drastic change without evening uttering a word about it! Well its cool man, you're fortunate (at least you can hope so for now) I'm in the midst of getting this resolved and filing a complaint against you; they promised me actions will be taken but we'll soon see. I don't care what it takes either; I'll go to the ends of the earth over this one. The liars at the store claimed this kind of thing, "happens all the time" and "was the result of a common glitch". AT&T corporate (who I had dialed in on three way), not only informed me its impossible to switch a plan via glitch but also stated it has to be intentionally processed in order to make those changes. There is no way it can happen otherwise and that's direct from a corporate manager. Like I said, do not in your right mind come to this location and run the risk of losing your plan or in the least, suffer the tremendous inconvenience I have in fighting this bull.