I'm trying to request a very simple item. A bike rack so you can ride your bicycle up to the store and secure it. Stephanie, a manager who insists on NOT letting me speak with Mr. Smith, the store manager, is rude and should not be allowed to speak with customers, much less make the decision of whether or not I speak with the store manager!!!! You are a horribly rude person, Stephanie. I hope other people tell you the same thing so maybe you can do something about it