We were recently in the market for a used van to fit the needs of our handicapped son. We unfortunately bought our vehicle from here. Do yourself a favor, if the salesman is yelling to his coworker about how he has the "prefect SUV" for an annoying customer, asks you if you're interested in a sportscar (obviously not in our present situation), tries to get you to make a decision in front of him and shows you a vehicle that says it's out fro service and been checked but has dirty components inside and a cracked windshield outside, politely excuse yourself and leave. We should've gone with our gut, but the van had the features we most needed. At the loan department, I expressed what price point I wanted to avoid, after being shown the numbers including an extended warranty, and the loan officer smiled and said, well, you avoided it, when we were only cents away! We chose a lesser value extended warranty, and i stated we would pay for it along w/our downpayment to keep our monthly payment more affordable. When the cards came in the mail on it, I saw that there was also a $250/per claim deductible, something our last extended warranty on a vehicle did not have So, I called to cancel it and get my money back, I figure it's less likely that the money pd upfront will be used in the long run and I could use it up front. However, the paperwork wasn't done to show we pd for the extended warranty and that money will simply go on the loan itself, not back to me. Taken aback by that, i said I'd think it over and get back with them. When i tried to reach them again on this issue, they didn't return my phone calls to the cancellation department until i got the reception desk involved. Last, but not least, the supposed 21-point inspection either never happened or is a joke. I have had to have the battery tightened into place and the connections to it tightened, a hose replaced, and one of the tires won't let air in or out, which is the way it came. It is too low, so the tire pressure light stays on. To top it all off, four other codes joined it yesterday on the instrument panel; woohoo, the fun never ends! Do yourself a favor and don't buy from Courtesy.