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Locke Plumbing & Electric Co Inc

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Plumbing Fixtures, Parts & Supplies, Plumbers

754 N Broadway St, Knoxville, TN 37917

865-525-9317

CLOSED NOW: 
Today: 8:00 am - 5:00 pm

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Tyler G.

10/23/18

Provided by YP.com
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I found the exact part I needed on their website. But before ordering I called to make sure they would ship me the exact same part that the picture on their website shows. I asked the person that answered to look at the same picture I was and then asked if he would mind checking stock to make sure that was indeed the part they would send me if I ordered 2. He said okay and put me on hold while he checked. A minute later he came back on the line and said what they have in stock is exactly what is in the picture and they have 2 of them.
Based on that minutes later I placed my online order. When the package arrived I was surprised to find that they in fact did not send me the parts shown in the picture but rather a completely different set which wouldn't work in my application.
Since their site says to email them if issues I wrote them and fully explained what happened including that I went out of my way to verify they would send what was in the picture and then I insisted that I be allowed to return the order for a refund.
Instead of complying with my request they ignored my assertion they did not send me the parts I ordered and responded with a condescending email stating that what they sent me would work if I expended the extra time and effort to make it work. They then stated that when I called they had the exact parts in the picture but didn't explain why they didn't send them. I responded if they have the units in the picture that I would accept a swap for the correct one.
Following this I received an email stating they were sending me a Call Tag for a return but did not respond to my request to send me the correct parts I ordered even though they admitted they had them.
They seemed quite put off that I wasn't wiling to accept something that I didn't order even though I checked ahead of time to make sure they would send what I wanted.
Beware these folks are very arrogant and difficult. If something goes wrong with your order it will not be there fault.

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Troy T.

03/03/15

Provided by YP.com
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Would not answer their phones. Also do not have parts in stock, that their website says are in stock.

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DETAILS
Extra Phones

Phone: 865-525-9318

Fax: 865-525-5171

TollFree: 844-998-4498

Hours
Regular Hours
Mon - Fri:
Categories
Plumbing Fixtures, Parts & Supplies, Plumbers
Payment Options
Brands
american standard, bosch, delta, elkay, franke, gerber, grohe, kohler, lasco, mansfield, moen, price pfister, toto, zoeller
Neighborhood
Fourth and Gill
AKA

Locke Plumbing & Electric Company, Inc.

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