We vacation each Spring and Fall in Maine, and since we have a house filled with Bose products, we always have to stop in to the Kittery store to see what's new. We also have brought in products that need service, as we did today, and have always found the staff to be very helpful. Today Ed Fahey helped us with a computer speaker that wasn't working. The product is no longer sold, but he was able to find one in your warehouse and have it shipped to us in NY. We have dealt with Ed for several years and have become friends. He always goes above and beyond. Thanks for such great service! We'll be back. Charlie and Mary Ann Collins