I went in there to get a part to replace an outside water valve. There were 2 employees just standing there. One eventually turned to me and asked me if i needed help. I showed him what i needed and he told me that i had to replace the whole thing. I asked him if we can just remove one part and see if its at least compatibility. If so I'll buy the whole thing and just use a piece of it. His response was "the whole thing has to be replaced" luckily i bought the right one and just used a part from it instead of cutting the pipe and installing a new valve. His unwillingness to help is what bothered me the most. If i wanted to replace the whole part, i wouldn't need anyone's help to purchase it.

No one knows how to answer a phone at the Kingston location!!! I have tried to call numerous times and they transfer then it rings forever! Horrible customer service!

To the IDIOT in Home Depot who had his MASSIVE GERMAN SHEPARD off leash, with NO collar on greeting customers at the doors, I hope you get ticketed, New York has a leash law for all pets. I ran into Home Depot this morning with my dog, on the way to her Vet appointment. We were picking up an online order at the customer service desk. Everyone knows my dog is animal aggressive. So because of that not only did I have her harnessed, but I also had her collar on, I had her DOUBLE tethered to me. I grabbed a cart and as soon as the doors opened this massive Shepard was in our faces, the Shepard was touching noses with my dog. I pinned my dog against the open electronic door and used the cart as a barricade between us and the Shepard. I was softly yelling at the owner "My dog is animal aggressive". I repeated myself 2 times. He finally sauntered over and snapped his fingers for this dog, and did not even acknowledge me or apologize. They (Owner and dog) walked back over to the display to chat with the employees about 30 feet away. I walked to the returns desk because I was afraid to go around to the front to customer service. As I was explaining to the returns lady I was picking up an order, the German Shepard comes over AGAIN! I have now barricaded not only me and my dog, but the two ladies behind the returns desk with my cart. Here comes the IDIOT owner owner AGAIN to get his dog. And STILL does not say anything. I said something to the ladies and their response was this "Dogs are not allowed in the store, but we cannot stop people from bringing them in. Ray is so and so's Father who works here, we cant tell him what to do." I was floored at the audacity of this man named Ray. I apologized to the ladies and said "I thought we could bring our animals in, I will never bring my dog in again, now that I know.". When I got to the car all I could think of was WHAT IF a parent was walking in with a small child, or a baby in a carriage? And this MASSIVE GERMAN SHEPARD approached their child? The situation would have gotten a hell of a lot worse. I called Home Depot headquarters and I am waiting for a response.

not very customer oriented. The employees were very rude. The store is dirt and dingy. I would not recommend this place go to poughkeepsie home depot of kingston lowes!!!!