Initial schedule a week ago between 1-3. No plumber or call by 3..I call them. Told unable to make it before 4..so re-scheduled for today between noon and 3...get call today before 11:00AM that plumber is on the way. NO..NO, between 12 & 3 as agreed. I'm coming from Fairfax..the work site is in Kensington.Plumber arrives about noon (as agreed...again, this is the 2nd appt). work done well, all issues resolved with even abit of education from plumber added (good thing)..but the $400 plus bill was rather a shock...by my measure, they are usually expensive. I don't know that I'd use them again.