I to had a similar experience, staff was irritated with me droppnig off and picking up my inlaws springer spaniel. I actually almost didn't leave him. They were poorly trained, unpersonable, and seemed like it was a chore to take care of customers, how did they treat the dog when I was gone? Not recomended.

the grooming staff is poorly trained in how to treat customers. Tried to charge for work not done, manager not available when asked for and no attempt to contact manager. Very uncomfortable situation, not resolved well. Manager not very involved with customer issues?