We utilized Damage Control & Restoration, Inc after a house fire. Karen the office manager kept asking me to sign a work authorization which was blank. There was no detail of the work they were to complete plus the invoice amount was blank. They started the work without a signed work authorization. The work is not complete. I had tried to work with Karen many times and that resulted in being ignored or requesting the same blank contract to be signed. I called to speak to the owner twice and the GM Carmen sent me an email. (she never picked up the phone to call me) Within this emailed she insulted me as well as threaten to send me to collections if I did not pay them even though the work was not complete and the fireplace was put in incorrectly. They do not seem to care about their customers only getting paid for work in which they will not detail out for you. We are at 5 months, my house is still in disarray, I have been ignored, insulted and threaten. This is a very disappointing experience. DO NOT USE THIS COMPANY!