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I'm just getting around to posting this, but felt it was necessary to share my experience with Cassie at Amore. First off let me explain my picture: The top left is my hair before. The bottom left is the picture I went in with, I wanted the cut and color. The right picture is the cut and color I ended up with. So this was my first experience at Amor. My hair was grown out all one length so what I asked for should've been a simple request. Except what I got I can honestly say it's the worst cut I've ever received. The "layers" look like I chopped my own hair with my eyes closed. They're so chopped& uneven, let alone the bottom isn't even close to being angled correctly and instead angled severely one direction!! there's even a layer under all other layers that's shorter than everything else (who does that?!). The beauty collage could've done better!So then comes the color, I had grown my roots out for the past 8 months. I'd been dying my hair blonde for years& my goal was to let my roots grow out so they could have break and heal some. The balayage color I asked for would have fit in with my goal. As you can see my hair is back to being bleached, completely ruining all my hard work and desired hair color!! and then to top it all off, it was the most expensive cut/color I've been charged ($130, so $150 with tip) I scheduled a "fix" appointment for the following week, but was so upset I couldn't trust anyone &decided I would rather just a refund for the poor service. A gal returned my call about a week later,we communicated back& forth for about a week, she was very pleasant & offered someone else to fix my cut/color. But as I explained above that would only further damage my hair &would rather a refund. Instead I find out she can't refund my money as they're independent contractors so if I wanted a refund I'd have to talk to Cassie, the gal that butchered my hair. I sent the picture posted and simply mentioned the above. After much debate Cassie would only refund me 50%+ my tip! Twice I even asked her if she thought the picture on the right was worth even half, $65 ..I just ignored. Because they don't have an actual manager, there's no one to handle quality control or situations like this, maybe this will somehow help future customers avoid having an experience like I did. service recovery is one of the most important aspects of customer service, to say that this was lacking at Amor is an understatement
Im not from Kalispell but I have family there and I go visit them like once or twice a year, anyway everytime I go to Kalispell I have to go to Amore salon and Spa because I just love it, I think is the best salon ever, all the people wotking there are so nice and kind, I really recommend amore salon and spa
I went for the first time to amore salon and spa, I just moved here and a friend recomended it, and oh well... I loved it! it is an amazing place, i am so happy with everything i had done, and the people is so nice in there. Really I loved it, i will be back for sure.
I love spending my days here. It is so beautiful and the team is outstanding.
Thanks Tracy for making our wedding party such a success. And thanks for suggesting a massage with Sam, it was amazing.
The best massage I have ever had, the therapists name was Stan.
- Extra Phones
Primary Phone: 406-755-0751
- Regular Hours
Mon - Sun:
- Beauty Salons, Cosmetologists, Day Spas, Hair Braiding, Hair Removal, Hair Stylists, Massage Therapists, Nail Salons
- Payment Options
Amore' Salon and Spa
- Other Information
Parking: On Site, Free
Bike Parking: Yes