We recently called Neil to clean or sofa and ottomans and he did a good job. Unfortunately that's where the good news ends. We arrived home to find that he decided to also clean our brand new wool area rug, permanently damaging it. He first claimed it was a no charge favor, then when I showed him that he had ruined the pile he became defensive, handed us his bill and left our home. My wife and I agreed that we could not pay him for his work until he had taken responsibility for his decision to clean the rug and reimburse us the difference between the cost of the wool rug and the charges for the sofa cleaning. Then instead of resolving the issue in a professional manner, he left a letter at our door stating in part that "he wasn't told not to clean the wool rug." Really?! By his logic was I supposed to tell him about everything that I didn't want him to clean? Truly UNprofessional