Thank you for sending my hvac service request from last wednesday to Speedy HVAC in Joppa Maryland. They decided to cancel my appointment at 6pm Monday evening for a 9am service Tuesday that had been scheduled 5 days earlier. That was because they had too many calls on Monday, so they cancelled my Tuesday appointment. Then they suspended the service request. Then you resubmitted it, lied and told me it was resubmitted as an emergency. Then the company you forwarded the service request to said you never contacted them to ensure they were available for an emergency service request as your protocol dictates that you do. So they ALSO are unable to service my HVAC that is leaking water into the basement and creating mold over the last 10 days I have been waiting for service that I have paid for. Now, I have 24 hours before going out of town for 5 days and still no service. Now you tell me to go find someone on my own, pay the bill, and you MAY, if it fits your standards, reimburse me. Thank