Awesome and convenient service picking up and dropping off customers. I'm a regular customer and Enterprise employees will bend backwards to accommodate my needs.

Our employer recently switched its contract from Avis to Enterprise. Based on the first experience I wish we had stayed with Avis. The policy of "we will pick you up" adds a lot of extra time to your travel time waiting to be picked up or being dropped off. With Avis I could park my car in their fenced compound and drive off with the car without having to wait. Also, the car was not cleaned properly for this trip. We found a Doritos bag underneath the seat and a plastic cup. The front windshield was so dirty on the inside that when driving at night and oncoming headlights it was difficult to see. About 1 hour into the trip the "Maintenance Required" light came on and stayed on-- not sure what the problem was since we could not find a car manual anywhere in the vehicle. Luckily we made it back without any problem. I think Enterprise has a ways to go to match the service we received from Avis.